Free, Independent Resolution for Landlords and Tenants

A mediation and conciliation service for resolving issues between landlords and tenants in the private rented sector, without the need for further action.
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Supporting Landlords and Tenants alike...

Our aim is to facilitate a satisfactory resolution between landlords and tenants to help sustain tenancies and avoid the need for formal legal action. We can deal with disputes relating to: Property standards; Repairs; Entry rights; Rent arrears; Threatened evictions; Breach of tenancy terms; Noise/anti-social behaviour (except serious anti-social activity).

SDS Resolution builds on the work of the SafeDeposits Scotland tenancy deposit scheme, where we regularly engage with tenants and landlords to resolve disputes, to provide an enhanced mediation and conciliation service for landlords and tenants in Scotland’s private rented sector.

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Why use SDS Resolution?

SafeDeposits Scotland already deals with thousands of tenancy deposit disputes each year and our staff (together with the adjudicators we use at The Dispute Service) successfully resolve many of these disputes by engaging with landlords and tenants over the phone. In fact we are so successful at this that each month around a third of the cases that start off as a disputed claim get resolved without having to go to a full adjudication.

Given how skilled our staff are at resolving disputes between landlords and tenants (usually over the telephone) we have decided to create this new service which aims to help tenants and landlords in existing tenancies to resolve issues they might be encountering. This includes rent arrears, repairing issues, antisocial behaviour and breaches of contract. We are unable to assist in matters relating to breaches of the letting agent code of practice, late protection of deposits or those which contain allegations of criminality.

This new service is being funded directly by the SafeDeposits Scotland tenancy deposit scheme to help landlords and tenants across the private rented sector in Scotland.

It’s a free service and SDS Resolution is impartial. It’s our job to mediate and help find a mutually acceptable solution to disagreements between landlords and tenants.

How does it work?


Complete our resolution referral form

If you are a landlord or tenant you can contact us free of charge by using the resolution referral form below. We will ask you if you are the tenant or landlord, some basic details about the issue and the key contact details.

We will contact your landlord or tenant free of charge to see if they are willing to work with us to resolve the issue.

SDS Resolution provides the landlord with written documentation outlining the attempts to resolve the issue with the tenant (even if we do not manage to engage the tenant). This document may be valuable evidence in the unfortunate event that a resolution cannot be agreed.

If the other party chooses not to engage, we will notify you and close the case as we will not be able to help if the other side won’t join in the discussion.


Schedule a Resolution Appointment

If both the tenant(s) and the landlord(s) are happy to engage, we will schedule an appointment at a time suitable for both parties and we will see if there is the opportunity and willingness to reach an agreement.

In some cases the parties may only wish to speak with SDS Resolution and if this is the case we will have a follow up conversation with the other party once we have spoken to you.

We can be flexible and accommodate appointments via telephone, videoconference or any other suitable arrangement.


Reaching a Satisfactory Resolution

In the 60-minute appointment, we will seek to reach a mutual agreement to avoid the need to proceed with any legal action.


Resolution Summary

If an agreement is reached, parties can either request that we draft up a formal settlement agreement, or they can simply complete the process with an informal agreement.


You can instruct us on a case FREE of charge.


There is no cost for this service.

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Please complete our interactive resolution referral form below